Contact us

Our teams are on-hand to offer guidance and support.

We advise on all aspects of undergraduate student life, from assessment queries to pastoral care.

Undergraduate queries

For general queries (e.g. unofficial transcripts, confirmation letters, Student Rep and PEER/PASS enquiries and support, Welcome and graduation queries, Academic Advisor queries, employability and general information and advice), contact your Student Support Hub.

For attendance and engagement monitoring queries, email soss.attendance@manchester.ac.uk.

For programme and course unit queries (e.g., course unit selection, enrolment issues, programme structures and learning outcomes, return to study/readmit, programme change and timetabling), email soss.courseunits@manchester.ac.uk.

For assessment and progression queries (e.g., queries regarding the exam period and assessment submission, progression queries, resits, publication of student results, referrals, reassessment, compensation, condonement information and degree regulations/classifications), email soss.assessments@manchester.ac.uk.

For placement support and coordination, Study Abroad queries and fieldwork, email soss.placements@manchester.ac.uk.

Student welfare queries

For wellbeing queries interruptions to studies, wellbeing support appointments and signposting, email soss.wellbeing@manchester.ac.uk.

For mitigating circumstances queries (e.g., applications), email soss.mitcircs@manchester.ac.uk.

Face-to-face queries

You can also visit our Student Support Hub which is temporarily located on the third floor of the Arthur Lewis Building. We are open Monday to Friday, 9am – 5pm during term time and 10am – 4pm at all other times of the year.

The Student Support Hub is closed on bank holidays and University closure days.